1. Introduction
1.1 These Terms of Sale (“Supply Terms”) set out the basis on which products and services are supplied through the DrHair website (the “Site”).
1.2 By placing an order through the Site, you confirm that you accept these Supply Terms and agree to be bound by them.
1.3 Please read these Terms carefully before placing an order. They explain how products and services are supplied, how contracts are formed, and your rights and responsibilities when using the Site.
1.4 If you do not agree with these Terms, you must not place an order through the Site.
2. Information About Us
2.1 The DrHair website and brand are owned and operated by:
Infinity Group Pharmaceuticals LTD,
A company incorporated in England and Wales (Company Number: 15558224),
registered office is at 140 Regent Road, Leicester, LE1 7PA, UK.
2.2 You can contact us by email at:
3. Corporate Structure and Regulated Providers
3.1 DrHair operates as a healthcare platform connecting patients with regulated healthcare providers.
3.2 Services provided through the DrHair platform involve the following regulated entities:
Clinical Services
Medical consultations and prescribing services are provided by:
Infinity Medical Clinics Ltd
A healthcare provider registered with the Care Quality Commission (CQC).
Registered clinicians working with Infinity Medical Clinics Ltd assess medical information and determine whether treatment is clinically appropriate.
Pharmacy Dispensing
Where prescriptions are issued, medicines are dispensed and supplied by:
Infinity Group Estates Ltd & Medspot Ltd
a General Pharmaceutical Council (GPhC) registered pharmacy.
3.3 Healthcare professionals working with Infinity Medical Clinics Ltd are independent prescribers registered with the relevant UK regulatory body, including the GMC, GPhC, or NMC where applicable.
3.4 Prescribers exercise independent professional judgement and are personally responsible for the prescriptions they issue.
3.5 All prescriptions are subject to a professional clinical and legal check by the responsible pharmacist at the dispensing pharmacy prior to supply.
3.6 The responsible pharmacist retains the professional right to refuse to dispense a prescription where they believe supply would be unsafe, inappropriate, or unlawful.
4. Prescription Only Medicines
4.1 Certain medicines available through the Site are Prescription Only Medicines (POM).
4.2 Prescription medicines can only be supplied following a clinical assessment conducted by a registered UK prescriber.
4.3 The presence of a medicine on the Site does not guarantee that a prescription will be issued.
4.4 Prescriptions will only be issued where a prescriber determines that the treatment is clinically appropriate.
4.5 If a prescription is issued, it will be transmitted securely to Infinity Group Estates Ltd or Medspot Ltd for dispensing and delivery.
4.6 The pharmacy may contact the prescribing clinician or the patient to clarify prescription details or obtain additional information before dispensing medication.
4.7 The pharmacy may limit the quantity of medicines supplied where required for clinical, regulatory, or safety reasons.
5. Online Consultation Process
5.1 To request prescription medicines, you will be required to complete an online medical questionnaire.
5.2 You may also be asked to provide additional information where necessary.
5.3 Your information will be reviewed by a registered clinician working with Infinity Medical Clinics Ltd.
5.4 The prescriber will determine whether treatment is clinically appropriate based on:
- medical history
- symptoms
- medication history
- other relevant factors
5.5 If treatment is not clinically appropriate, the order will not proceed.
5.6 Where appropriate, the clinician may recommend alternative treatment or no treatment.
5.7 We may request additional information, identification, or medical evidence to verify your identity, medical history, or eligibility for treatment before an order can proceed.
6. Subscriptions
6.1 Some treatments may be provided on a subscription basis.
6.2 By ordering subscription treatment you authorise us to charge your payment method at recurring intervals.
6.3 Subscription treatments may only continue where treatment remains clinically appropriate.
6.4 You may cancel your subscription at any time by contacting us.
6.5 We reserve the right to cancel subscriptions where clinically necessary or operationally required.
6.6 Repeat supplies of prescription medicines may require periodic clinical review and pharmacist oversight before further medication is dispensed.
7. Treatment Outcomes
7.1 Hair loss treatments may produce different results in different individuals.
7.2 While treatments supplied through DrHair are supported by clinical evidence, individual results cannot be guaranteed.
7.3 Response to treatment may depend on factors including:
- genetics
- underlying cause of hair loss
- duration of hair loss
- adherence to treatment
7.4 DrHair, Infinity Medical Clinics Ltd and Infinity Group Estates Ltd cannot guarantee specific treatment outcomes.
8. Patient Responsibilities
8.1 By submitting medical information through the Site, you confirm that the information provided is:
- accurate
- truthful
- complete
8.2 You must inform us if your medical circumstances change.
8.3 Clinicians rely on the information provided when making prescribing decisions.
8.4 Providing inaccurate or incomplete information may affect the safety and suitability of treatment.
8.5 Patients must follow the dosage instructions, safety advice, and patient information leaflet supplied with all medicines.
9. Use of Medicines
9.1 Medicines supplied through DrHair are intended for personal use only.
9.2 Prescription medicines must only be used by the person for whom they are prescribed.
9.3 You must not:
- supply medicines to another person
- resell medicines
- use medicines contrary to medical advice or instructions
9.4 If misuse of medicines is suspected, services may be suspended.
9.5 Medicines supplied through this service must not be shared, diverted, or distributed to any other individual.
10. Telemedicine Limitations
10.1 The services provided through DrHair are not intended to replace your GP or primary healthcare provider.
10.2 If you experience severe symptoms or require urgent medical attention, you should contact:
- your GP
- NHS 111
- emergency services
11. Delivery
11.1 Delivery charges are shown during the checkout process.
11.2 Medicines are delivered within the United Kingdom only.
11.3 Delivery times are estimates and may vary.
11.4 We are not responsible for delays caused by circumstances outside our control.
11.5 Medicines are delivered using third-party courier services. Patients are responsible for ensuring that delivery details are accurate and that medicines can be received safely at the delivery address.
11.6 Certain medicines may require a signature on delivery.
11.7 Once medicines have been delivered, responsibility for appropriate storage and handling of the medication transfers to the patient.
12. Returns and Refunds
12.1 Prescription medicines cannot be returned once dispensed for safety reasons.
12.2 Non-medicinal products may be returned within 14 days if unused and unopened.
12.3 Refunds will be issued using the original payment method where applicable.
12.4 This restriction exists because medicines cannot legally be resold or re-supplied once they have left the pharmacy supply chain.
12.5 Unwanted medicines should be disposed of safely at a local pharmacy.
14. Liability
14.1 Products are supplied for personal domestic use only.
14.2 Nothing in these Terms excludes liability where it would be unlawful to do so.
14.3 This includes liability for:
- death or personal injury caused by negligence
- fraud or fraudulent misrepresentation
- breach of statutory consumer rights
15. Governing Law
15.1 These Terms are governed by English law.
15.2 Any disputes may be resolved in the courts of England and Wales.
16. Corporate Structure Summary
Services accessed through the DrHair platform involve the following regulated entities:
Brand & Platform Operator
Infinity Group Pharmaceuticals Ltd
Clinical Services
Infinity Medical Clinics Ltd
(CQC Registered Healthcare Provider)
Dispensing Pharmacies:
Infinity Group Estates Ltd & Medspot Ltd
(GPhC Registered Pharmacies)
